What might an insured party expect from an insurer in terms of claims management?

An insured party can reasonably expect proactive communication and timely resolutions from their insurer during the claims management process. This expectation is grounded in the principle that insurers are responsible for providing support and clarity to insured parties, particularly when they are navigating the often stressful situation of filing a claim. Timely communication helps keep the insured informed about the progress of their claim, including any necessary documentation or steps that need to be taken.

Moreover, an efficient claims process is crucial for maintaining a positive relationship between the insurer and the insured. Quick resolutions not only alleviate the stress for the insured but also contribute to customer satisfaction and retention for the insurer. Overall, an insurer's commitment to proactive communication and prompt responses reflects good business practices and a customer-centered approach, fostering trust and reliability in the insurer's services.

The other options highlight practices that would typically be viewed negatively by insured parties and are generally inconsistent with the expectations established within the insurance industry regarding customer service and claims handling.